z7bd Privacy Policy
At z7bd, your privacy is a foundational commitment — not an afterthought. This Privacy Policy sets out in plain, formal terms exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold as a player based in Bangladesh. We handle all data in accordance with applicable data protection principles and industry best practices for online gaming platforms.
How We Protect Your Data
z7bd does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used solely to operate, improve, and secure your account and the platform experience.
All data transmitted between your device and z7bd servers is protected by 256-bit SSL/TLS encryption. Payment transaction data processed via bKash, Nagad, Rocket, and Upay is handled exclusively through encrypted channels.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a data request to [email protected] and we will respond within five business days during Bangladesh Standard Time hours.
z7bd collects only the personal data strictly necessary to operate your account, process payments, complete KYC verification, and comply with applicable legal obligations. We do not collect data speculatively or beyond what is required for the stated purposes.
In the unlikely event of a data security breach that materially affects your personal data, z7bd will notify affected players via their registered email address within 72 hours of becoming aware of the breach, in line with responsible disclosure practices.
z7bd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is deleted or anonymised within 90 days of verified account closure, subject to mandatory legal retention obligations.
Introduction
This Privacy Policy ("Policy") describes how z7bd ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use z7bd.io and all associated services. By registering an account, depositing funds, or otherwise using the z7bd platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
z7bd is an online betting and casino platform operated specifically for players in Bangladesh. Our services include sports betting markets covering cricket, handball, and other disciplines, a full live casino lobby powered by providers such as Evolution Gaming and Ezugi, slot games from Pragmatic Play, NetEnt, Microgaming, and Spribe, and payment processing in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay.
Because z7bd handles financial transactions, conducts Know Your Customer (KYC) identity verification, and operates within the regulated online gaming sector, the collection and processing of certain personal data is a legal and operational necessity. We are committed to handling that data transparently, securely, and with full respect for your privacy rights.
This Policy should be read alongside z7bd's Terms & Conditions and Responsible Gaming Policy, both of which are available on z7bd.io and are incorporated herein by reference. In the event of any conflict between this Policy and those documents on matters of data privacy, this Policy prevails.
Data We Collect
z7bd collects personal data in two primary ways: data you provide directly when registering, verifying, or interacting with the platform; and data collected automatically as a result of your use of the platform. The categories of personal data we collect are set out below.
Data you provide directly:
- Registration data: Full legal name, date of birth, residential address (including division, district, and upazila), mobile phone number, and email address.
- KYC verification data: Scanned or photographed copy of a government-issued National Identity Card (NID), passport, or driving licence; proof of address; and, where required for high-value withdrawals, documentation evidencing the source of funds.
- Payment data: Mobile Financial Service (MFS) account identifiers (bKash number, Nagad number, Rocket number, Upay number) used for deposits and withdrawals. z7bd does not store full payment card numbers or bKash/Nagad PINs at any point.
- Support communications: The content of any messages, emails, or chat transcripts you send to the z7bd support team, including any personal data included within those communications.
- Responsible gaming preferences: Deposit limits, session reminders, cooling-off periods, and self-exclusion elections you configure through your account dashboard.
Data collected automatically:
- Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
- Usage and behavioural data: Pages visited, time spent on each page, navigation paths, game sessions initiated, bets placed, odds viewed, and features accessed.
- Transaction logs: Timestamped records of all deposits, withdrawals, bonuses claimed, and bets placed, including stake amounts, market selections, and settlement outcomes.
- Cookie and tracking data: Session cookies, persistent preference cookies, and analytics identifiers. See Section 6 for full details on our cookie practices.
- Geolocation data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted location.
The table below summarises the key data categories and their primary collection purpose:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, NID number | Account creation, KYC verification, age verification (21+) |
| Contact | Mobile number, email, address | Account communications, support, transaction notifications |
| Financial | bKash/Nagad number, transaction history | Payment processing, withdrawal verification, fraud prevention |
| Technical | IP address, device ID, browser | Security, fraud detection, platform performance optimisation |
| Behavioural | Game history, bet records, session duration | Responsible gaming monitoring, personalisation, analytics |
| Verification | NID scan, passport copy | KYC compliance, prevention of underage gambling |
How We Use Your Data
z7bd uses the personal data it collects exclusively for the purposes described in this Policy. We do not use your personal data for purposes that are incompatible with those originally stated without first notifying you and, where required, obtaining your consent.
- Account management: To create and maintain your z7bd account, authenticate your identity at login, and manage your account preferences and settings.
- Payment processing: To initiate and confirm BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions.
- KYC and age verification: To verify that you are at least 21 years of age and that the identity information provided during registration is accurate, as required to operate a responsible gaming platform.
- Fraud and security monitoring: To detect and prevent unauthorised account access, bonus abuse, multi-accounting, money laundering, and other forms of fraudulent or prohibited activity on the platform.
- Responsible gaming: To monitor your gambling patterns against the deposit limits, session reminders, and self-exclusion preferences you have set, and to flag accounts showing indicators of problem gambling for proactive support outreach.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing support via the [email protected] channel.
- Platform improvement: To analyse aggregate and anonymised usage data for the purpose of improving the z7bd platform, fixing technical issues, and developing new features.
- Legal compliance: To fulfil obligations imposed by applicable law, including responding to valid legal orders, regulatory requests, or court orders that require disclosure of player data.
- Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about z7bd offers relevant to Bangladesh players.
Marketing opt-out: If you have opted in to receive promotional communications from z7bd and wish to opt out, you may do so at any time by contacting [email protected] with the subject line "Unsubscribe". Transactional notifications related to your account and transactions cannot be opted out of while your account remains active, as they form part of our service obligation.
Legal Basis for Processing
z7bd processes your personal data on one or more of the following lawful bases, depending on the category of data and the specific processing activity:
- Contractual necessity: Processing that is necessary to perform the contract between you and z7bd — i.e., to operate your account, accept bets, process payments, and deliver the gaming services you have requested.
- Legal obligation: Processing that is required to comply with applicable laws and regulations, including KYC and anti-money laundering (AML) obligations, financial record-keeping requirements, and responses to valid legal orders.
- Legitimate interests: Processing carried out in furtherance of z7bd's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
- Consent: Processing for which you have provided explicit consent, including receipt of promotional communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing
z7bd does not sell your personal data. We do not transfer your personal information to third parties for their own marketing or commercial purposes under any circumstances. Data sharing occurs only in the specific, limited circumstances described below.
z7bd may share your personal data with the following categories of third parties, strictly limited to what is necessary for the stated purpose:
- Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate their own privacy policies and are independently responsible for data processed within their own systems.
- KYC and identity verification partners: Approved third-party identity verification services may receive copies of your KYC documents solely for the purpose of verifying your identity and age. These partners are contractually prohibited from using your data for any other purpose.
- Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game suppliers receive session identifiers and bet data necessary to deliver their games within the z7bd platform. These are technical integrations; game providers do not receive your full personal profile.
- IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who support the operation of z7bd infrastructure. These providers act as data processors under contractual data processing agreements and may only process your data on z7bd's documented instructions.
- Legal and regulatory authorities: z7bd will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal order, warrant, or applicable law. z7bd will, where legally permissible, attempt to notify the affected player prior to such disclosure.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of z7bd's business, player data may be transferred to the successor entity as part of the transaction. Affected players will be notified via their registered email address before their data is transferred and becomes subject to a different privacy policy.
Cookies & Tracking Technologies
z7bd uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse platform usage. The cookies used on z7bd fall into the following categories:
- Strictly necessary cookies: These cookies are essential to the operation of the z7bd platform. They enable you to navigate the site, maintain a logged-in session, and complete transactions. These cookies cannot be disabled without impairing platform functionality.
- Functional cookies: These cookies remember your platform preferences — such as your preferred language, odds format, and responsible gaming settings — so that you do not need to re-enter them each time you visit.
- Analytics cookies: z7bd uses anonymised analytics cookies to understand how players navigate the platform, which features are most used, and where technical issues arise. This data is used in aggregate form and does not identify individual players.
- Security cookies: These cookies support z7bd's fraud detection and account security systems by identifying unusual patterns of access, such as login attempts from unfamiliar devices or locations.
Cookie management: You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the z7bd platform. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect your experience. z7bd does not use third-party advertising cookies or cross-site tracking cookies.
Data Security
z7bd employs a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:
- 256-bit SSL/TLS encryption on all data in transit between your browser or device and z7bd servers.
- Encryption at rest for sensitive personal data stored on z7bd infrastructure, including KYC documents and payment identifiers.
- Role-based access controls ensuring that z7bd personnel can access personal data only to the extent strictly necessary for their specific job function.
- Multi-factor authentication required for all z7bd staff accessing production systems containing player data.
- Regular penetration testing and security audits conducted by independent cybersecurity specialists to identify and remediate vulnerabilities.
- Automated anomaly detection systems that flag and quarantine suspicious access patterns in real time.
- Secure data disposal procedures ensuring that personal data deleted from z7bd systems is irreversibly destroyed and cannot be recovered.
While z7bd takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact [email protected] immediately.
Data Retention
z7bd retains personal data for the minimum period necessary to fulfil the purposes set out in this Policy, and in compliance with applicable legal retention obligations. The following retention schedule applies:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation (AML, KYC record-keeping) |
| KYC verification documents | Duration of account + 5 years post-closure | Legal obligation (identity verification records) |
| Transaction and betting records | Duration of account + 5 years post-closure | Legal obligation (financial records) |
| Support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Analytics and usage data | 24 months (anonymised after 12 months) | Legitimate interests (platform improvement) |
| Marketing opt-in records | Until opt-out + 1 year | Consent records |
Following the expiry of the applicable retention period, personal data is either permanently deleted from z7bd systems or anonymised so that it can no longer be associated with any individual player. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
Your Rights
As a player whose personal data is processed by z7bd, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected]. z7bd will respond to all verified data rights requests within five business days during Bangladesh Standard Time (BST, UTC+6) business hours.
- Right of access: You have the right to request a copy of the personal data z7bd holds about you, together with information about how that data is being processed.
- Right to rectification: If personal data held by z7bd is inaccurate or incomplete, you have the right to request its correction. You may update certain account details directly through your account settings dashboard.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. This right is subject to z7bd's legal obligation to retain certain data (e.g., KYC and financial records) for the periods specified in Section 8.
- Right to restriction of processing: You may request that z7bd restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, pending verification.
- Right to data portability: You have the right to receive a structured, machine-readable copy of the personal data you have provided to z7bd, which you may transmit to another service provider of your choice.
- Right to object: You may object to the processing of your personal data on the basis of z7bd's legitimate interests at any time. z7bd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to withdraw consent: Where z7bd processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
z7bd will not charge a fee for processing data rights requests submitted in good faith. However, z7bd reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded, repetitive, or excessive. z7bd may also need to verify your identity before processing a data rights request to prevent unauthorised disclosure.
Children & Minors
z7bd is strictly a 21+ platform. We do not knowingly collect personal data from any person under the age of 21. If z7bd discovers that an account has been registered by a person under 21, the account will be immediately closed, all data associated with that account will be deleted (subject only to mandatory legal retention obligations), and any deposits will be returned to the originating payment method.
z7bd employs age verification as a mandatory step in the KYC process. No withdrawal will be processed for any account that has not completed age verification. If you are a parent or guardian and believe that a minor has registered an account on z7bd, please contact [email protected] immediately with the subject line "Minor Account Report". z7bd will investigate and act on all such reports as an urgent priority.
Third-Party Links
The z7bd platform may contain references to third-party game providers, payment service partners, and sporting data sources. Where links to external websites or services are present, z7bd is not responsible for the privacy practices or content of those external services. Each third-party provider operates its own privacy policy, and z7bd encourages you to review those policies before sharing personal data with any third-party service.
z7bd's game lobby embeds content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect technical session data as part of delivering their games. Such collection is governed by the respective provider's own data protection terms and is a standard industry practice for certified game delivery.
Policy Updates
z7bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The updated Policy will be published at z7bd.io/privacy-policy with a revised effective date at the top of the document.
Where a Policy update materially affects your rights or the manner in which your personal data is processed, z7bd will notify active players via email to their registered address at least seven days before the revised Policy takes effect. For non-material updates — such as clarifications, formatting corrections, or minor editorial changes — no advance notice will be provided beyond the publication of the revised Policy on the website.
Your continued use of the z7bd platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must stop using the platform and may request account closure by contacting [email protected].
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about the way z7bd handles your personal data, please contact the z7bd Data Support team. We are committed to resolving all privacy enquiries promptly and transparently.
Data Support Email: [email protected] · Use the subject line "Privacy Enquiry" for data-related requests. Please include your registered username (but never your password or payment PIN) to help us locate your account promptly.
For data erasure, portability, or access requests, use the subject line "Data Rights Request". For urgent matters such as suspected unauthorised account access or reports of a minor's account, use the subject lines "Security Alert" or "Minor Account Report" respectively so that our team can prioritise your request appropriately.
z7bd aims to respond to all privacy-related enquiries within five business days during Bangladesh Standard Time (BST, UTC+6) working hours, Monday through Saturday. Response times may be slightly longer during public holidays including Eid, Durga Puja, Victory Day (16 December), and Independence Day (26 March).
Your data is safe with us. Now explore everything z7bd has to offer — from cricket betting and live casino to slots and instant BDT payments via bKash and Nagad.